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All the Robotime products will be dispatched from our oversea supplier, the shipping time will be 2-4 weeks. Other products are in stock in Sydney.
All the robotime products will be dispatched directly from our oversea supplier, the shipping time will be 2-4 weeks.

Delivery & Returns Policy

Within Australia

Free shipping* Austrilia-wide via Aus post or TNT express.

Handling time: 24 hours.

Delivery time:

Metro Area: within 3 business days.

Other Area: 3-7 business days.

 *we may charge postage for bulky item that delivery to rural area.

International shipping

We will need to provide you with a quote for shipping based on your order. You may be responsible for duties or taxes on delivery.

 

Damaged Packages

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours.

  • When signing for the delivery, note that the goods are damaged with the delivery driver
  • Take photos of the damage and send to us via email
  • Contact us on 02 96343985 and a staff member will assist you further

 

Return

30-day no nonsense return policy

If you return your goods within 30 days, with your receipt, the goods have not been assembled and are unopened in their original packaging; we’ll give you a full refund.
If the item has been assembled or is out of the original packaging, and you have a receipt, a store credit will be issued.

Please feel free to contact us if you have any questions or comments. 

Emai: info@ozimall.com.au

Phone: 02 96343985